[alex-sutton]

The EMEA MD. Responded very promptly and thankfully agreed to sort the issue.

[alex-sutton]

Hopefully!!

[alex-sutton]

By way of an update. After taking the matter up with the MD of Maserati, they have finally agreed a gesture of goodwill to replace the window trims. Clearly pays to go to the top!

[alex-sutton]

Always hand washed at home with Autoglym, so hopefully that wouldn’t be an issue?

[alex-sutton]

It has been assessed by Graypaul who agree with me that it is faulty and have told Maserati UK as much, even though it is only a couple of months outside warranty when it was highlighted. They have said they expected Maserati to agree to repair it as it was clearly not how it should be.

Sadly, I fear you may be right Tony, that Maserati will not respond positively despite it being very clearly a manufacturing fault. It also makes one feel let down by the brand I have loyally owned for many years. I was considering replacing with a new one this year, but when you are not treated respectfully by the brand, why should you continue to support them?

[alex-sutton]

Hi Tony,

It has been appraised by a Maserati main dealer who were as surprised as me at Maserati UK’s response. The garage is only a few years old so is insulated and dry, so no residual dampness and certainly nothing spilled on it. As it is almost every section of window trim, it re-enforces my belief that it is a faulty batch and not any undefined “external influences” as Maserati UK claim.

Photo of corrosion  at the base of the A pillar trim attached.

Kind regards,

Alex

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